FREE Shipping On Orders Over $75
WE APPRECIATE YOUR PATIENCE AND PLEASE REST ASSURED YOU WILL GET YOUR ORDER. :)
MUCHISIMAS GRACIAS FOR YOUR CONTINUED SUPPORT CHINGONES Y CHINGONAS! :)
1. Q: How long will shipping take? Glad you asked Familia!
Our goal is to offer you the fast shipping , no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer or dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 3-5 days. ( During The Holidays,These Times Are Increased )
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Most deliveries usually arrive in about 7-10 business days Or Less. ( We do not guarantee arrival dates during the current USPS Shipping Delays, We DO Guarantee Delivery ) During busy holiday times such as Christmas, the delivery times may take longer. We are not liable for shipping delays. We do not guarantee any estimated shipping arrival date or time. We are not responsible for any losses or damages caused by USPS.
2. Q: Do you accept exchanges/ returns? A: Yup! Just Make Sure That:
We will issue exchanges in all the following cases:
- The wrong item was received in terms of color, size, or model
- The product has arrived in a damaged condition
- The item arrived in extremely poor quality
- The estimated time of arrival has lapsed
* Returned products to be shipped at customer's expense unless items arrived damaged or incorrect print, color or size.
A: Orders may be cancelled if they have not entered into the printing process. Orders that have begun printing will be fulfilled normally. Cancellations are made at the sole discretion of primahempcbd.
3. Please email any questions and we'll be more than happy to help!
SENT DAMAGED OR WRONG ITEMS
In the unlikely case of a damaged item or if you received the wrong item. please email us using the contact form within 7 days to correct the issue. We cannot help you after a week or if the item has been worn/used. Thanks for the support, you'll probably never have to contact us for this stuff.